Are you seeking to elevate your career by delivering top-notch service within a well-established, family-run, and highly respected company? Are you in search of an employer who appreciates dedication, honesty, and integrity? If you're looking for a company that wholeheartedly stands behind their employees, you're in the right place! Just like you, we share those values! Come aboard the B&J Plumbing, Heating & Air Conditioning team and discover your next career move while staying true to your ambitions!

Why Choose Us

Competitive Compensation
Additional Commissions, Bonuses, & Spiffs
100% Premiums Paid for Medical, Dental, & Vision
401(k) + Match
PTO + Paid Holidays
Your Birthday Off – Paid!
Ongoing Training – In house and outside
Company Meetings + Prizes!
Family Owned & Operated
Awesome Company Culture – Amazing Company Sponsored Events!

B&J Plumbing, Heating & Air Conditioning has been proudly serving our customers for over 30 years. Whether you are looking for a better opportunity or finding a way to jumpstart your trade career, you’ve come to the right place. Most companies say the customer comes first, but we firmly believe our employees are our top priority! Without happy employees, we can’t serve our customers with the honesty and integrity we promise. We are proud to maintain a family-owned and operated company, where our team members feel supported and excited to come to work. We want your confidence to shine in all you do - join our team today!

Since 2008, B&J has always been included in the Top 10 plumbing, heating, and air conditioning companies with the highest customer and employee satisfaction rating. This is because we take care of our people the same way we treat our customers. As a seasoned company with more than 30 years of experience, we know that this industry often takes advantage of good, hardworking people who only want the best for their families. At B & J, we make it possible for our employees to live a comfortable life, where they can own homes, have ample time to spend with family, send their kids to college, and retire comfortably. With the commitment our team makes to our customers, we commit to the same for our team – we’re here to ensure your career with B&J is satisfying both personally and professionally!

Customer Service Representative

Wilson, NC

Full Time

Mid Level

NOW HIRING Customer Service Representatives

We are looking to hire a Customer service representative to join our residential plumbing heating and air conditioning company. In order to be a successful CSR, you must be able to able to navigate a multi-line phone system. The primary job duties are outbound calling as well as inbound calls. Must be able to communicate effectively with customers and remain empathetic to incoming situations. Must be able to work as a team player and be dependable. A friendly upbeat tone is essential. Outbound cold calling experience is a must.

Wilson, NC 27896
Full-Time Position

Why Join Us!

Pay Range: $21,000 to $28,000 per year based on experience
100% insurance premiums paid for Medical, Dental, Vision and Disability with reasonable co-pay and deductible plans
Company iPhone
Paid Training from In-House and Outside Sources
Paid Holidays and Vacation
401K after 1 year

Qualifications

Computer and typing skills
Great communication skills
Pass criminal background check and drug testing (pre-hire and random)
Phone answering and customer service skills
Willing to work limited after hours phone answering as well as occasional after-hours outbound calling
Must have good math, English, reading, writing, and communication skills
Bilingual preferred

About Us
You’re in the right place if you are looking for the most employee and customer focused HVAC and plumbing jobs in eastern North Carolina. Our priority is happy employees and great customer service!! We are a locally owned and operated service and replacement business for heating, air conditioning and plumbing.

B&J Plumbing Heating and Air Conditioning has been servicing the needs of Wilson, Rocky Mount, Goldsboro and other nearby homeowners for over 40 years. B&J is always seeking professional, customer-focused service people to help serve our large and rapidly expanding customer base. If you’re looking for a company that wants you to learn, grow, succeed and live the same quality lifestyle as the customers we serve, let’s talk!

We are a family owned and operated company that throughout our four decades of business, has maintained an excellent reputation with our customers, suppliers, code enforcement authorities, employees and their families. Since 2008 an independent nationwide study of customer and employee satisfaction has consistently ranked B&J as one of the TOP 10 plumbing, heating and air conditioning service companies in the nation!

In an industry often plagued by overworked and underpaid people, we provide job opportunities that allow our employees to live a comfortable lifestyle. We make it possible for our people to be able to own their own homes, take great vacations, send their kids to college and retire in comfort. It is our commitment to every employee at B&J Plumbing Heating and Air Conditioning.

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